No refunds. Credit applied to account for any other service. Must be current on vaccinations, including Canine Influenza, DHLPP, Bordetella and Rabies Vaccines. We only accept vaccinations administered by a licensed veterinarian. We will accept titers for the Distemper/Parvo vaccines on old dogs and 1 year Bordetella vaccines for any age. Reservations requests cannot be made until vaccines are verified by staff.